Terms and Conditions of Service

Key highlights

  • Any work agreed will be detailed on an invoice; clients can only add services (with agreement) to an invoice – not remove them.
  • Unless a date is secured by a deposit or full-payment (as required), the date can be changed by Gemma Hull Hair and Make-up to accommodate another client.
  • Client-initiated cancellations will forfeit all deposits already paid. This protects Gemma Hull Hair and Make-up from potential losses when other work is declined on your reserved date.
  • All client-initiated cancellations occurring within one month of an event will require payment in full. This protects Gemma Hull Hair and Make-up from losses when other work is declined on your reserved date, when time is secure further work is most limited.

Invoicing and agreed work

1.1 Once a deposit is made, you are entering into a contract.
1.2 An invoice will be sent to you detailing the work agreed.
1.3 You cannot change the invoice at any time, including the day itself.
1.4 The only exceptions to Paragraph 1.3 are:

  1. The addition of clients or services, but only if agreed with Gemma Hull Hair and Make-up (for reasons of time or resource).
  2. Changes agreed with Gemma Hull Hair and Make-up at a trial (if applicable).

1.5 If clients pull out, you will still be charged at the full invoiced amount.
1.6 If you are not satisfied with the work, you will still be charged at the full invoiced amount.
1.7 If you fail to inform Gemma Hull Hair and Make-up about any details or circumstances that might affect an artists ability to deliver the invoiced services, while the artist will make every effort to deliver on those services, the artist reserves the right to exercise professional judgement, amending those services as they see fit; this will ensure all other agreed work is completed to the highest possible standard, within the allotted time. You will still be charged at the full invoiced amount if changes are necessary.

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Bridal packages (General)

2.1 A bridal package only relates to services in which at least one client is a bride. All other parties where a bride is not present will be regarded as a Special Occasion.
2.2 The minimum number of people in a bridal party is three.
2.3 All bridal packages are non-negotiable.
2.4 The only exception to paragraph 2.2 are those packages subject to a promotion, loyalty code or other discount as described in these Terms and Conditions, the Gemma Hull Hair and Make-up website, or other official means.

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Wedding Trials

3.1 It is mandatory that all brides attend a Wedding Trial. This allows Gemma Hull Hair and Make-up to discuss your ideas, and to rehearse your desired look before the Wedding Day. This is essential for both a client’s confidence and artist’s preparations.
3.2 Wedding Trials are not necessary for other members of the bridal party.
3.3 It is recommended that Wedding Trials are completed at least 2-3 months before the Wedding Day.
3.4 All Wedding Trials will take place at a venue of your choosing (normally your home setting) on Mondays to Thursdays (off-peak days) between 10.00 am and 5.00 pm.
3.5 Wedding Trials will last between two and three hours. Additional time will be charged at £15.00 per 15 minutes or part thereof, unless the maximum number of hairstyle changes and make-up looks has not yet been reached. See paragraph 3.6.
3.6 A standard Wedding Trial package includes a maximum of three hairstyle changes and two make-up looks.
3.7 If a trial has been concluded and the client is still unsure or unhappy with the outcome, one further Wedding Trial can be booked at a non-refundable, discounted rate of £50.00 (travel costs will also be applied).
3.8 Gemma Hull Hair and Make-up retains the right to cancel any booking if a client is still undecided after a second Wedding Trial. This will be treated as a client-initiated cancellation of Wedding Services as described in paragraphs 6.1-6.4.

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Deposits and final payment

4.1 With the exception of Paragraph 4.3, all payments must be made through BACS, PayPal or other online payment service. Any transaction fees that might be applicable will be borne by the client and will be added to the invoice.
4.2 Wedding Trial or Special Occasion Deposit (optional). A deposit of £25.00 can be made to secure your Wedding Trial or Special Occasion date, and pencil in (but not secure) your Wedding Day (if applicable).
4.3 Wedding Day Deposit (mandatory). On completion of the Wedding Trial, a cash payment of 50% the full invoiced amount will be required. This will be collected by Gemma Hull Hair and Make-up before leaving the Wedding Trial and secure the Wedding Day date.
4.4 Final Payment. Settlement of the full invoiced amount will be required at least one month before the Wedding Day or Special Occasion.
4.5 Under these Terms and Conditions of Service, Gemma Hull Hair and Make-up retains the right to cancel any booking not made in the schedule described at paragraphs 4.2-4.4. This may result in a client-initiated cancellation of Wedding Services as described in paragraphs 6.1-6.4, or a client-initiated cancellation of all other services as described in paragraphs 7.1-7.4.
4.6 Gemma Hull Hair and Make-up reserves the right to change the date of any service not secured by a deposit or final payment to accommodate a booking by another client. If this impacts an unsecured Wedding Day or is not agreed by the client, it will be treated as a client-initiated cancellation of Wedding Services as described in paragraphs 6.1-6.4, or as a client-initiated cancellation of all other services as described in paragraphs 7.1-7.4.
4.7 Where a client experiences sudden and unexpected financial hardship and cannot meet the schedule described at paragraphs 4.2-4.4, they should notify Gemma Hull Hair and Make-up immediately in writing declaring their “Special Circumstances” and how they propose to settle the amount owed. What constitutes Special Circumstances is entirely at the discretion of Gemma Hull Hair and Make-up. Clients will be advised of the outcome of any appeal and a new payment schedule offered, if agreed. This is the only circumstance in which a late payment might be authorised, delaying the formal recovery of monies owed. See paragraphs 14.1-14.4. This may also result in a client-initiated cancellation of Wedding Services as described in paragraphs 6.1-6.4, or a client-initiated cancellation of all other services as described in paragraphs 7.1-7.4.

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Travel and accommodation

5.1 The first 20 miles are free.
5.2 The mileage rate is currently £0.42 per mile.
5.3 All further travel will be charged to and from the postcode of the assigned artist(s) and include all parts of the journey; where more than one artist is visiting, only the longest journey will be charged. For Weddings, this will cover both the Wedding Trial and Wedding Day journeys, in both directions.
5.4 For all other Services, the same rate will apply for travel to and from the required venue(s) or location(s) on each day of travel.
5.5 Where travel to and from a venue or location is prohibitive within a normal working day, assessed as 8.00 am to 6.00 pm, hotel accommodation will be expected. This should be booked and paid for by the client in advance of the event. The same applies to travel and accommodation for international work.
5.6 Mileage is calculated by Gemma Hull Hair and Make-up using online tools. The invoiced mileage and rate are non-negotiable.

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Client-initiated cancellations of Wedding Services

6.1 If a client has to cancel their booking because of unforeseen circumstances, all monies already paid will be forfeited to offset work lost on previously reserved days.
6.2 Any cancellation made within one month of a Wedding Day will still require payment of the full invoiced amount to offset work lost on previously reserved days.
6.3 Only under “Special Circumstances” will any deviation from paragraph 6.1 or 6.2 be allowed, and only in writing. What constitutes Special Circumstances is entirely at the discretion of Gemma Hull Hair and Make-up. Clients will be advised of the outcome of any appeal.
6.4 Any payments required under these Terms and Conditions of Service not made in the schedule described at paragraphs 4.2-4.4 will be recovered as described under Recovery of monies owed at paragraphs 14.1-14.4.
6.5 Any cancellation initiated directly by a client, or indirectly as a result of clients not fully complying with these Terms and Conditions of Service will be regarded as “client-initiated”.

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Client-initiated cancellations of all other services

7.1 If a cancellation is made longer than one month before the date of the required Special Occasion, then only a deposit (if made to secure a date) will be forfeit to offset work lost on a previously reserved day.
7.2 Any cancellation made within one month of a Special Occasion will still require payment of the full invoiced amount to offset work lost on previously reserved days.
7.3 Only under “Special Circumstances” will any deviation from paragraph 7.1 or 7.2 be allowed, and only in writing. What constitutes Special Circumstances is entirely at the discretion of Gemma Hull Hair and Make-up. Clients will be advised of the outcome of any appeal.
7.4 Any payments required under these Terms and Conditions not made in the schedule described at paragraphs 4.2-4.4 will be recovered as described under Recovery of monies owed at paragraphs 14.1-14.4.
7.5 Any cancellation initiated directly by a client, or indirectly as a result of clients not fully complying with these Terms and Conditions of Service will be regarded as “client-initiated”.

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Cancellation by Gemma Hull Hair and Make-up

8.1 Under these Terms and Conditions of Service, where a cancellation is initiated by Gemma Hull Hair and Make-up and the client is not responsible (as described in paragraphs 3.8, 4.5-4.7, 6.1-6.2 and 7.1-7.2) then a full refund of any deposits and final payment (if applicable) will be paid immediately. As professional hair and make-up artists, Gemma Hull Hair and Make-up will make every effort to find a replacement team to assist you, where time permits.

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The Wedding Day

9.1 If your bridal party is seven people or more, an assistant will be required at additional cost.
9.2 If there is one artist working on a party of three or more, please ensure your bridal party are very clear about the look or hairstyle they would like and to discuss their ideas by email. Also, be clear about the length and texture of the hair as this affects timings.
9.3 Where any issue not disclosed at the Wedding Trial or in subsequent correspondence appears to affect the limited time available with any one person, the artist(s) reserve the right to exercise professional judgement, amending their services as they see fit; this will ensure all other agreed work is completed to the highest possible standard, within the allotted time. Members of the bridal party must be aware that most time and focus will be spent on the bride.
9.4 Under no circumstances will the artist(s) have time to change hair or make-up once the style has been created.
9.5 Gemma Hull Hair and Make-up are hair specialists, not hairdressers. They specialise in hair updos and curls. If blow-drys are required, they will only be provided for members of a bridal party with short hair (shorter than shoulder length). Please be very clear when booking a blow-dry.
9.6 If a member of the bridal party is especially particular about their hair and/or make-up, including how they would like a blow-dry performed, Gemma Hull Hair and Make-up suggest that the member pay an additional fee for a trial prior to the wedding; or if preferred, hire the services of their regular hair and/or make-up artist, or hairdresser, if this will help them.
9.7 Under no circumstances will blow-drys be offered for long hair (longer than shoulder length).

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Adverse weather conditions

10.1 If adverse weather conditions (or circumstances resulting from such weather, including flooding, landslides or such like) make it impossible or too dangerous to reach your venue, liability shall be limited to a full refund of all monies paid.
10.2 What constitutes ‘impossible’ or ‘too dangerous’ will be determined by the artist(s) assigned to you and is entirely at their discretion. This has never happened in twenty years!

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Road traffic conditions

11.1 If the artist(s) assigned to you is delayed in traffic due to congestion, a road traffic collision or other incident that is out of their control, they will attempt to notify you by mobile telephone (voice or data) about the delay.
11.2 On arrival, the artist reserves the right to exercise professional judgement, amending their services as they see fit; this will ensure all other agreed work is completed to the highest possible standard, within the allotted time. They will do so by omitting the lowest priority client(s) first, as determined by yourself. Liability shall then be limited to a refund for every client affected by this amendment to the agreed work.
11.3 If the artist(s) cannot attend at all, a full refund will be issued immediately. This too has never happened in twenty years!

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Injury, illness, or other medical issues

12.1 If the artist(s) assigned to you are affected by injury, illness, or other medical issues, liability shall be limited to a full refund of all monies paid. As professional hair and make-up artists, Gemma Hull Hair and Make-up will make every effort to find a replacement team to assist you, where time permits.

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Intolerant or other inappropriate behaviour

13.1 If any client or other person at a client’s venue makes the assigned artist(s) feel uncomfortable, threatened or otherwise unwelcomed, Gemma Hull Hair and Make-up reserve the right to immediately stop work and cancel any booking, leaving the premises without notice. This will be treated as a client-initiated cancellation of Wedding Services as described in paragraphs 6.1-6.4, or as a client-initiated cancellation of all other services as described in paragraphs 7.1-7.4.
13.2 Such behaviour might include, but is not limited to: bad manners, raised voices, throwing things or slamming doors. Such behaviour need not be directed at the artist. Any behaviour perceived as threatening, overtly sexual or criminal in nature may also be reported to the authorities, as appropriate.

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Recovery of monies owed

14.1 If payments required under these Terms and Conditions of Service are not made in the schedule described at paragraphs 4.2-4.4, Gemma Hull Hair and Make-up reserves the right to formally recover the monies owed.
14.2 If settlement is not made within 30 days of the date the service is delivered and this has not been authorised by Gemma Hull Hair and Make-up as described in paragraph 4.7, then formal recovery action will be taken.
14.3 Any unauthorised late payment may result in Gemma Hull Hair and Make-up declining future requests for work or services.
14.4 Any action to recover these payments will be stopped if payment of the sum owed plus an additional Recovery Fee has been made. The Recovery Fee will be determined by the cost of any recovery action taken at the time payment is settled.

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Data Privacy

15.1 Any data collected to facilitate the use of this website will be handled in accordance with the Website Terms and Conditions of Use.
15.2 Gemma Hull Hair and Make-up will receive the following type of data to help process your booking, either from the information you provide through the Contact page, or by other means of communication including- but not limited to- email, messaging through social or other electronic media, or in writing:

  • Your name
  • A contact email
  • A contact number
  • Other information provided in your messages related to your needs
  • Your home and/or venue address(es)
  • Dates related to your event(s)

15.3 Gemma Hull Hair and Make-up will use this information to process and deliver your services, to comply with legal obligations, and to meet their obligations under these Terms and Conditions of Service.
15.4 Data will only be retained for as long as necessary to deliver your service(s), and in accordance with the laws of the United Kingdom and of the E.U. (where applicable).
15.5 Gemma Hull Hair and Make-up will only retain sufficient data (your name and preferred contact details) to share with you information and promotions they believe you will be interested in personally unless you request otherwise.
15.6 Once your service has been delivered fully in accordance with these Terms and Conditions of Service, you have certain rights. These can be viewed at the Information Commissioner’s Office.
15.7 Gemma Hull Hair and Make-up will not share your information with any third party unless compelled to by law, or in the following circumstances:

  • Gemma Hull Hair and Make-up cannot deliver your required service(s) in whole or in part, as described in Paragraph 8.1, or in other circumstances where time permits; and
  • Gemma Hull Hair and Make-up has your permission to so.

15.8 You have the right to withdraw consent at any time.

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Indemnification

16.1 You hereby indemnify to the fullest extent Gemma Hull Hair and Make-up from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms and Conditions of Service.

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Severability

17.1 If any provision of these Terms and Conditions of Service is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

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Variation of Terms

18.1 Gemma Hull Hair and Make-up is permitted to revise these Terms and Conditions of Service at any time as it sees fit, and by using their services, you are expected to review these Terms and Conditions of Service on a regular basis.

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Assignment

19.1 The Gemma Hull Hair and Make-up is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms and Conditions of Service without any notification.
19.2 You are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms and Conditions of Service.

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Entire Agreement

20.1 These Terms and Conditions of Service constitute the entire agreement between Gemma Hull Hair and Make-up and you in relation to your use of Gemma Hull Hair and Make-up services, and supersede all prior agreements and understandings.

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Governing Law & Jurisdiction

21.1 These Terms and Conditions of Service will be governed by and interpreted in accordance with the laws of the United Kingdom and of the E.U. (where applicable), and you submit to the non-exclusive jurisdiction of the courts located in Gloucestershire for the resolution of any disputes.

Thank you!

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